Welcome to Hanako’s FAQ page! Below you will find answers to frequently asked questions about our custom printing services and products.
GENERAL QUESTIONS
Q: What is Hanako?
A: HANAKO Pillow is an online store specializing in custom printing products. We offer a wide range of custom-designed health pillows, all designed to fit the Customer.
Q: How does the custom pillow making process work?
A: It is produced on an assembly line, focused, meticulous, and accurate to every inch to bring comfort to the user and satisfaction.
Q. Is HANAKO Pillow free of shipping?
A: The goods are delivered to the customer’s door and 100% free of shipping, and the goods can be checked freely without any charge.
Q: Can I customize the design on the product?
A: Yes, of course! We offer customization options for most of our products. You can choose the design, color, and size according to your preference before placing your order.
Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our products, select the item you want, customize the design (if available), choose the size and quantity, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for a secure and convenient checkout process.
Q: Can I change my order after it has been placed?
A: Unfortunately, once an order has been placed, it cannot be changed. Please review your order carefully before completing your purchase to ensure accuracy.
Shipping and Delivery
Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs are calculated based on the shipping method you choose, your location, and the weight of your package. You can see shipping costs during checkout.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method you choose. Orders are typically processed within 1-3 business days, and shipping times range from 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
Q: Bạn có cung cấp dịch vụ vận chuyển quốc tế không?Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders may vary. Please refer to our shipping information page for more details.
Returns and Exchanges
Q: What is your return policy?
A: We have a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of receiving it for a full refund or exchange. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team at support@hanakopillows.com. Provide your order number and details of the issue and we will guide you through the process.
If you have any other questions or concerns that are not answered in this FAQ, please contact us at support@hanakopillows.com. We are here to help!